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Go to the shopFAQs
Frequently asked questions about orders, payments and deliveries.
How do I place an order?
Log in to our online store
HERE , add your item to the cart (select
size/colour information)>proceed to check out>enter contact,
shipping information and payment information>proceed with order.
A customer representative will contact you shortly after to confirm your order and process delivery information.
When will my order be shipped?
Once your order and payment method is confirmed, we will begin
processing your delivery.
Do I need an account to place an order?
-No. You can place an order as a guest without creating an account.
However, creating an account is a simple process and enables you to:
1.Store your information to save time on your future purchases.
2.Receiving updates and promotions.
How long will my order take to be delivered?
Delivery time is 1-3 business days within Trinidad.
Can I track my order?
Yes, you will receive an email containing a link with your tracking number, once your order is confirmed and ready to be shipped out.
Click the link and it will open a portal to track your order.
Do you have a pick-up location?
Unfortunately, we do not have a pick-up location.
Do you deliver to Tobago?
Yes, we offer delivery to Tobago for a delivery fee of TT$42.00.
Can I place an order via Facebook, WhatsApp, Instagram or Email?
Yes, you can. However, we encourage you to use our user-friendly website HERE as you will be able to review sizing, colour and other valuable information.
Can I cancel my order?
Please review shipping.
Can I exchange any items?
Please review returns and refund policies.
Can I get a refund?
Please review returns and refund policies.
What payment method do you accept?
Once your order is confirmed, you can choose your method of payment.
We accept
- Linx or Debit card
- Direct Deposit or Online Transfer to our RBC account
Bank Account information will be provided via email/message.Please note if you choose the Online transfer method, you will need to send a snap of your payment confirmation via WhatsApp as proof of payment before we proceed with the order.
We accept
- Linx or Debit card
- Direct Deposit or Online Transfer to our RBC account
Bank Account information will be provided via email/message.Please note if you choose the Online transfer method, you will need to send a snap of your payment confirmation via WhatsApp as proof of payment before we proceed with the order.
Do you accept cash on delivery?
Unfortunately, we do not accept cash on delivery.
